SFL worldwide

If it was possible to give negative, I would have given that. They cheated with us in every step of the process.

Step 1: at the time of estimation, they did a video tour of the entire house, and the quotation given was of 3500-4000 usd for our shipment from US to India. I understand that final amount could be slightly more than that (10-20%), but when they came for pick up the quotation shared was 7200 and ofcourse I had no choice as I couldn't get anyone else at the last moment and they made full use of it by extorting us.

Step 2: The person they sent in the US, kept packing the stuff without bubble wrap and we kept requesting that we have paid for bubble wrap and hence please do it so that our delicate stuff and crockery doesnt break. But they didnt listen and even left few stuff as they left in hurry.

Step 3: Then they assured that our left stuff will be picked up and will be repacked and leave US by end of December before we leave from US. We kept asking that when is it leaving and then they suddenly had man power shortage and due to which our shipment didn't leave before we left again inspite of repeated assurance that our shipment will leave US before we leave from there. Finally, it left 1 month later than it's earlier scheduled date.

Step 4: we were assured they will repack the stuff again so that it doesn't break when it gets delivered to us. But the poor experience continued, and when we received the item in India, everything that could be broken was broken. Bed, dresser, coffee table, crockery, suitcase etc. I will share the photo as well.

Step 5: when I complained with evidence about it, they said you have taken a basic insurance package and our team will get back. And it's been a month since I kept writing to them, and like they have been doing, they are not sharing any timeline of the damage compensation.

The reason I am sharing this is that no one else face this problem that I face by using their service.

Move size: 3 Bedroom Home Service cost: $7225

I needed to send a document to India. But quickly realized, shipping charges were outrageous at all the major providers. USPS charges wards of $48+ for a 7-10 business days delivery and its express services can cost in upwards of over $150. UPS and FEDEX were even more pricier. Cheapest option directly with FedEx was a whopping $108.

Then i stumbled upon SFL on google, and god i was glad!

I quickly tried thier quote and surprisingly they offered me FedEx 3 days delivery service for a mere $38.61.

They sent me shipment label, all i had to do was drop the envelope at any FedEx location. The document was delivered like promised in 3 business days. Very happy with the service.

Move size: Office Move Service cost: $90

Excellent customer service. I sent 50 boxes that includes sofas, TVs and house hold items. All my boxes were wrapped in plastics wrapping by SFL, nothing was stollen. Shipment reached on time but service in India needs improvement. I had to unload boxes myself. Delivery in India was delayed .Some glassware did break. Pack glassware and TV properly to avoid damage. Home packed TV broke but factory packed was fine. I greatly recommend Mr. Punit 972-295-9019 and Amit Shah in NJ. 973-567-1947. My second shipment of 26 boxes is arriving Jan 2024. I DO RECOMMEND NOT TO BRING TV OR AMERICAN APPLIANCE to India. I had to buy transformer to convert voltage which is a big hassle .Raksha Naik

Move size: 4 Bedroom Home Service cost: $4200

This post is for those people who are considering SFL as their service provider for transport of their household goods.

I used this company to transport my belongings from Dallas area to Mumbai this year. Before you make a decision of your own, this is what you should know about so your expectations are right.

1- SFL states that they provide the service from Door to Door, but you should not get carried away by that. It only means that they will get a company to get the goods from your place, and use a company to deliver goods to your destination place. Between these two, most of the activities are beyond their control. For example, if you ask them reason for delay, they will mention that it is the shipping company that decides this. They basically use the cheapest shipping service. You can not plan anything based on that.

2- They oversell: When the sales person will contact you, he will state that there is no backlog currently, and we will get everything to your door within 2 to 3 months. In my case, i was told that my goods will leave Houston harbor on the 17th of March. In reality, they kept it at the port and it left in April. Again, I was told that it was Shipping Line which decides the dates. In fact, for everything, they keep on putting the responsibility on some other party.

3- They lost part of my shipment. Worst of all, in order to pay compensation, they ask the client to give an undertaking that he/she will not go to social media and write about them! For no fault of the customer. The pot calling the kettle black.

4- When I told them that their customer service was pathetic, they started pointing me to the contract! Wow. I had planned my international travel with sufficient margin based on estimate at the time of booking, which I had to cancel. But they have no empathy for customer's situation.

5- Beware - when the boxes were dispatched to the destination address, their delivery company started asking me money! I told them I had paid for Door to Door delivery. I got calls repeatedly from them and was told to pay money! I was shocked. I told SFL representative that they can, in fact, pay to their vendor. Eventually, they did not pay to the vendor. I kept on getting calls from the vendor the entire day.

6- They do not update any status on their website. When you contact them, they will reply and then change the status on their website.

If you want to escalate or talk to someone responsible, they give the email ID of some Mr Shah, who seems to be a non-existent entity. He never bothers to reply to any mail giving a feeling that he cares a damn about you being a customer.

7- After the goods were cleared in customs in Mumbai, they took more than 2 weeks to deliver goods to another address in Mumbai. I was told they were having "connectivity issues". I asked them that the only business SFL is in is moving goods, and they are having issues with that business!

So overall, bad selling, no responsibility on their side, delays at the port of origin, transit and delivery, loss of goods, pathetic customer service, no link to any responsible person and no empathy regarding customer's situation. If you can take a risk with your goods and want to bang your head following up with them, then sure, use them.

Move size: 1 Bedroom Home Service cost: $1000

My experience with SFL Worldwide has left me deeply troubled and profoundly disappointed. I entrusted them with shipping my valuable goods, only to have them allegedly stolen while in their possession.

The package I sent contained costly electronics items in 1 box and some household goods in 2nd box of significant personal and monetary value. Despite taking all necessary precautions and following proper shipping procedures, 1 package having electronic goods was mysteriously disappeared en route within the distance of 31 miles and later was claimed to be lost while the other box with household goods like clothes and toys (with lower cost) was delivered successfully.

What's particularly distressing is the lack of accountability and transparency from SFL worldwide. When I contacted their customer service to inquire about the whereabouts of my package, I was met with evasive responses and a complete unwillingness to investigate the matter further.

While I understand that accidents can happen during the shipping process, the apparent theft of my goods is an egregious violation of trust. I find it deeply troubling that a company entrusted with handling valuable shipments would fail to ensure their security.

I strongly urge anyone considering using SFL worldwide to think 1000 times. Trusting them with your valuable possessions is a risk I wouldn't recommend taking. Later they would offer $30 after stealing $800 worth goods and write an apology. Further disrespectful is to receive a mail to release that $30 by asking for an underwriting that the issue will not be reported anywhere neither shall it be posted on social media. I cannot in good conscience recommend their services. If anyone needs a details on this fraud I can provide the entire documentation related to stealing of goods.

Further i can even say that most of the positive reviews are paid and they have a dedicated team to maintain good reviews. Also i could understand that there are many people who had went through this trauma.

Pros:

• None worth mentioning.

Cons:

• Alleged theft of goods.

• Lack of accountability.

• Poor customer service response

• Looting the customers goods

• Fake promises and misrepresentation by sales team

Move size: Partial Move Service cost: $250

Don't trust this company, Please don't use their service. They will be very nice and polite while booking the service I myself reviewed before over here you can check my reviews in feb, but it is completely opposite in the receiving end. Now I feel like giving negative stars but I couldn't find negative starts so gave 1 star.

If you are planning use this shipping company I would suggest please donate the items or sell it, because it worth rather that paying for shipment and breaking your head to track your missing items or spending more money to repair the broken items.

I sent in package to India during Feb 2023 via SFL, I received after 6 months which was originally promised before 90-120 days from shipment also that happened with continuously contacting them and tracking.

However, finally received the package with a broken TV and the sound bar was totally missing. the pain is to track and explaining to them, They are highly unresponsive for emails, either they respond as if they are working on the issue and delay the process or they wont respond at all. And If I contact customer service over phone they would be very rude. Once the payment is all done they are least bothered about the package or the customer, very unprofessional and worst after service communication.

Move size: Partial Move Service cost: $415